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Policies

SHIPPING

Free shipping is included on most of our retail products to all U.S. locations for products singly or combined that total less than 20 pounds. Bulk items such as 25lb buckets or case lots will include shipping within the contiguous U.S., but additional charges will apply for deliveries to Alaska, Hawaii and U.S. territories and APOs.  

For locations outside of the U.S., please contact us for a shipping quotation.We strive to ship all orders within one business day and most goods will typically be delivered within 5 business days of placing your order. Services used include US Postal Service Priority Post, Fedex Ground, and UPS. Tracking numbers for all services are emailed to you upon shipping.

GUARANTEE & RETURNS

Money-Back Guarantee: Bioredex products should be allowed sufficient time to perform and when used as per instructions is warranted to give customer satisfaction. Warranty is limited to the refund of the purchase price upon return of the can with the unused portion of the product (smallest sizes only). Please contact us by phone or email to receive return authorization.

SECURITY

This website (naturaldraincleaner.com) uses industry standard SSL encrypted pages to transmit all personal information, including credit card data. We also used an enhanced security certificate that identifies our verified corporate identity and location. Credit cards are processed through First Data Corporation, one of the worlds largest and most reliable provider of secure transaction services. Your credit card data is never saved on our server or on any company (Bioredex) resource, only with First Data for processing purposes.

PRIVACY POLICY

Bioredex International, Inc. collects personally identifiable information from the visitors to our website only on a voluntary basis. Personal information collected on a voluntary basis includes name, postal address, email address, company name and telephone number.

This information is collected if you request information from us or sign up to join our email list. The information collected is internally reviewed, used to improve the content of our website, notify our visitors of updates, and respond to visitor inquiries. Once information is reviewed, it is discarded or stored in our files. We will notify you about material changes in the collection of personally identifiable information by placing a notice on our site.

Personal information received from any visitor will be used only for internal purposes and will not be sold or provided to third parties.

Click here to contact us by phone or email with a question, concern, complaint, or testimonial.



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